All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement or refund regardless of its expiration date.
We are not able to provide returns or refunds for digital content or downloads.
If anything is unclear or you have more questions feel free to contact us.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Justin KIng / Not That Spicy
Attn: Returns
RMA #
Friedrichsberger Straße 22
Berlin, Berlin 10243
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
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Sale items are FINAL SALE and cannot be returned.
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If you would like to return your product for a refund, the item must unopened and in its original condition. Refunds are accepted up to 30 days after purchase. If our products arrived damaged, rotten or contaminated in any way, please contact
us right away and we will be happy to send a free replacement or refund regardless of its expiration date. We are not able to provide returns or refunds for digital content or downloads. If anything is unclear or you have more questions
feel free to contact us.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+4917623816452